Medical Transcription Doctor’s questions
How do I upload or forward my dictations?
Dictations can be forwarded or uploaded over the toll-free telephone, and is available all 24/7 days a week. Moreover, we also offer digital handheld recorders that may also be utilized to upload your dictations directly in to our secure FTP web server.
How is my voice files managed?
You will be allocated a protected login account by which you can speak directly into the server, and when we take delivery of the files, our production team downloads it and transcribes. All the transcripts pursue stringent three phase quality check. You can trail or know the position of your dictations all through the procedure.
How do I take get back or download my transcriptions?
You can take back or download your transcriptions in any of the various formats that we can provide. You can always download it from our secure FTP server directly. We will provide you all the information that would be required for download once we have uploaded your finished file. You have options to download, print, fax or even email it to anyone you desire to.
As per You, which is the best recorder (handheld) and how much will it be costing?
There are several handheld recorders available in the market. You can always select the best that you feel can be convenient for you. As per our business is concerned, we advise you;
Olympus, Uher, Sony, or Voice IT. Their prices vary from $120 to $350
Is their any timing for your toll free dictation process?
Our toll free dictation systems are accessible a 24x7x 365 and you can dictate from anywhere and anytime.
Can I avail my dictated and transcribed files any-time on-line?
As far as your dictated file is concerned you can access it for a week from the day that you have uploaded, but transcribed file are accessible for a whole year from the day that we had uploaded. After this, these files are stored in secondary media library for lifetime. We can also provide you a copy of the same if you give us the project detail.
Is your medical transcription service HIPAA compliant?
Yes, we strictly HIPAA Compliant.
What tools do we need to have?
You would require having the following tools;
- Computer with operating system with Windows 98 or later version
- Windows Explorer 5.5 version or later version
- An internet connection with a fast uploading speed.
- A handheld device.
How is the downloaded transcription initiated or opened?
The transcription is normally uploaded to our FTP server in RTF file (Rich Text Format). We can also convert it to your required format. As such, RTF files are typical files that are compatible with most word processing software like Microsoft Word, WordPerfect, Lotus, and many more.
But what about Internet security?
Every message, emails, letter or phone calls that we make is securely guarded by Secure Socket Layer encryption (SSL). This assists in prevention of intruders from listening conversations among two computers. The security intensity is the same as that of E-commerce or banking sites. Normally secure sites have the icon of a small padlock in browsers like Netscape and Internet Explorer to indicate the protection for the site.
Do you have any backup facility for your dictation and FTP servers in case there is a crash in your server?
Every message, emails, letter or phone calls that we make is securely guarded by Secure Socket Layer encryption (SSL). This assists in prevention of intruders from listening conversations among two computers. The security intensity is the same as that of E-commerce or banking sites. Normally secure sites have the icon of a small padlock in browsers like Netscape and Internet Explorer to indicate the protection for the site.
What is the turnaround times (TAT) that you grant for your job?
We forward the transcription that one would receive at 9:00 am everyday irrespective of when you have dictated then the earlier day from 9:00 am to 9:00 pm. We charge based on 24 hours turnaround time though in most cases, the files are forwarded well within 12 hours
You also have tour option to indicate your desired turnaround time – 48 hours, 24 hours, 4 hours or 2 hours. The charges vary according to the turnaround time.
Do your work during weekends?
Yes, we work 7 days a week, even during holidays. The turnaround time is also relevant to weekends.
Does iSource supply dictation equipment?
Yes, we do supply and also install an on-site Dictation Capture Unit (DCU) without any extra charge to our clients on a specific contractual agreement.
Is there a provision for auto fax at iSource?
Yes, we do have provision for auto faxing at no extra charge that can assist specific doctors in the record that can automatically fax attending doctors and also permit monitoring of faxing procedure.
What is the cost of your service?
We look out for the best rate for you in our service. Though the rates are normally on per line basis, we also quote per page or per minute of dictation whichever is a better option for you. The rates are very economical when compared to in-house or other outsourced business. Normally it works out to as less as 40% of the rate for transcription at local US rate. You can call our office and we can provide you a general idea as to how much you can save on your transcription cost.
Can you let me know what you mean by a line of transcription?
A line in transcription is of 65 characters. These characters can be letters, symbols, numbers or even a space bar. To comprehend it better, you can open any transcribed file in word document. Click on Tools and select word count and observe the value revealed besides “Character (With spaces)” and divide this by 65. The result is the number of lines present in your transcription.
Is there any other hidden cost that you are not mentioning?
NO.
What are the different payment methods are offered by you?
Payment can be made by either by credit card, check, wire transfer, Google.com or PayPal. Billing cycle is either bi-monthly or monthly
How do I know the particulars of my billing?
When you click on “Billing” on our website, you will be able to get information on up-to-date line count on daily basis. You will also be provided by comprehensive invoice. You can also contact our account department and we would be pleased to reply to any of your questions.
Can you give me trial before I upload my files?
Yes, surely. Even normally we do a trial to ensure your satisfaction. This also helps us in understanding any errors that we may make while transcribing.
What is a C-phone? How is re-recording over the telephone done?
C-phone is a digital receiver transcriber/phone that admits digital dictation from a different place over the phone.
Re-recording engage by using a tape recorder or transcriber with recording potentials, a speaker telephone, and an reasonably priced phone coupler. Another method of re-recording is by using the telephone to call into a hospital's digital dictation system and playing the doctors' dictations while recording them for transcription afterwards
Do your medical transcriptionists sign confidentiality agreements?
Yes, all of our transcriptionists and other staffs sign on non-disclosure and confidentiality agreements prior to getting employed with us.
Do you have any external vendors for our transcription work?
No, every transcription is done in our office so as to ensure enhanced safety and management of patient information.
What is your average turn-around time?
We offer exceptional turn-around time of about 24 to 48 hours guaranteed.
Do you take up STAT work?
Yes, we do engage STAT work at somewhat a premium price.
How do I sign up?
Call 1-877-272-1572 and we’ll have you dictating in minutes. Please email us at office@medicaltranscriptionsservice.com for more information.
